QUICK ANSWERS
Structa Deck FAQ
Are you a manufacturer or a trading company?
We are a company that integrates manufacturing and trade, specializing in building materials such as composite flooring and wall panels. We operate a state-of-the-art factory equipped with a complete production line, supported by a professional international sales and export team. This operational model enables us to maintain full control over product quality, production cycles, and pricing, while providing end-to-end, comprehensive services to our global customers.
Do you offer any other services?
In addition to providing you with high-quality products, we have a professional international trade team dedicated to offering personalized, tailored services. This includes, but is not limited to: providing customized sourcing recommendations based on your target countries and regions, optimizing your procurement processes, and assisting with logistics, packaging, and container loading—ensuring you stay ahead of the competition in every aspect. We also offer a range of after-sales services, including warranty support and installation guidance, to give you complete peace of mind.
What is your Minimum Order Quantity (MOQ)?
For our standard interlocking patio pavers, the minimum order quantity is typically 1,000 pieces. For wall panel and flooring, as well as our fencing products, the minimum order quantity is typically 500 square meters.
Can I request a sample before placing a bulk order?
Yes, absolutely. We offer free samples so you can evaluate the quality (shipping costs are the customer’s responsibility). Seeing the fabric texture firsthand and testing it is the best way to get to know the product.
How do you ensure the quality of WPC, SPC, and PVC?
Our factory conducts rigorous quality control on every batch of products. We have obtained CE, FSC, REACH, and FloorScore certifications, and strictly adhere to ISO standards throughout the entire production process. After production is complete and prior to shipment, our international quality control team conducts additional random inspections to ensure that our products meet global market standards.
What is the typical lead time and shipping port?
Standard orders are shipped within 15-25 days. We primarily ship from Qingdao and Shanghai Ports, taking full advantage of Linyi’s logistics hub for efficient delivery.
What trade terms do you accept?
We accept all mainstream international trade terms, including EXW, FOB, CIF, DDP. Our most commonly used terms are FOB Qingdao, Shanghai and CIF to your destination port. We can also provide flexible trade solutions to match your procurement needs.
